This policy explains how personal data is collected, processed, protected, and shared when using Halla Residence services through the website, mobile application, or any other communication channel. We are committed to safeguarding your privacy and ensuring your data is used to deliver a secure and premium residential experience.
2. Data Collection
A. Personal Data
We may collect the following information during registration or booking:
- Full name
- Mobile number
- Email address
- City & nationality
- Age (if required)
- Payment information
- National ID / Iqama copy
- Required documents for reservation
B. Usage Data
- Booking history
- Guest preferences
- Ratings & feedback
- IP address
- Device type & OS
- Geolocation (if enabled)
3. Use of Data
We use the collected data for the following purposes:
1. Service Provision
- Processing reservations
- Managing check-in & check-out
- Providing hospitality services
2. Service Enhancement
- Improving services based on user behavior
- Enhancing guest experience
3. Communication
- Sending booking confirmations
- Responding to inquiries
- Sending updates & notifications
4. Security
- Identity verification
- Fraud & data protection
4. Data Sharing
Halla Residence does not sell personal data. Data may only be shared in the following cases:
1. Service Providers
Such as:
- Payment service providers
- Maintenance & housekeeping providers
- Identity verification systems
2. Regulatory Authorities
When required under applicable laws in the Kingdom of Saudi Arabia.
3. Safety & Security
When necessary to ensure the safety of guests and the property.
5. Data Protection
We apply technical and administrative safeguards including encryption, access control, and advanced security protocols to protect personal data.
6. User Rights
Users have the right to:
- Access their data
- Correct inaccurate data
- Update their profile
- Request data deletion (subject to laws)
- Withdraw consent
These rights can be exercised through the account settings or by contacting us.
7. Data Storage
Data may be processed and stored inside or outside Saudi Arabia with full compliance with the Saudi Personal Data Protection Law (PDPL).
8. Policy Updates
We may update this policy periodically. Users will be notified through the app or email when major updates occur.
Halla Resident Guest Agreement
This agreement outlines the general terms governing guest stays at Halla Residence units and forms part of the Privacy Policy and Terms of Service.
1. Guest Obligations
- Comply with all building rules and residency policies
- Maintain the property and provided facilities
- Report any damages or issues promptly
- Respect neighbors’ privacy and comfort
2. Halla Residence Commitments
- Provide furnished units as per approved standards
- Maintain cleanliness and perform periodic maintenance
- Provide efficient communication and support channels
3. Operational Policies
- Check-in and check-out times
- Cancellation and refund policy
- Visitor & usage policy
4. Liability
Halla Residence is not liable for:
- Loss of personal items not officially documented
- Misuse or damages caused by the guest
5. Acceptance
Using Halla Residence services or completing a reservation constitutes full acceptance of this agreement.
